IT Outsourcing & Offshoring

IT Outsourcing & Offshoring

CATT offers the best offshore services that deliver robust, scalable, and cost-effective solutions. Our clients realize an increase in productivity for offshore projects while improving their business performance through the changing demands of the marketplace.

Technical Support

CATT Support services offer remarkable technical skills and mature technical support processes. We are a professional provider of onshore and offshore technical support services, creating and delivering knowledge-centric support solutions aimed at improving the end-user experience. Our experience with technical support helps us to recognize the technology minutiae, which commonly arise in product deployments across heterogeneous, distributed environments. In addition, our extensive access to qualified technology professionals, enable us to quickly train and ramp up expertise to meet consumer demands. The modes include inbound calls, email, chat & remote login. These services span across:

Service Desk

Help Desk plays a critical role for Business IT, it ensures reliability, availability and continuity of IT services rather than just logging and resolving end-user issues. CATT multilevel service desk uses IT Infrastructure Library (ITIL)-based best practices. We offers state-of the-art support and services that focus on eliminating the distance between people and locations, problems and solutions, and most importantly, information and you. We are specifically taking care of Customer Care functions like Installation, Customer Registration, Call Management, Spares Request, and Complaints Handling etc.

Staff Augmentation Services

Whether you need to staff a single facility or support a 'multi-location national operations' CATT will provide staffing services which will meet all the clients aspirations. We believe it all starts with workforce. Our aim is to hire the best people in the industry, provide an environment that promotes their growth and development

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